Reach Out to Us

Patient Rights & Responsibilities

As a patient of Wise Words Counseling you and your child have a right:

• To be treated with dignity and respect.
• To receive the most appropriate treatment regardless of age, gender, race religion, sexual orientation, national origin, or method of payment.
• To know what fees will be charged for your child’s treatment in advance.
• To know the name and professional status of those persons providing your child’s treatment.
• To participate in the development of a comprehensive Individual Treatment Plan and to receive treatment according to this treatment plan.
• To be informed of any possible side effects of prescribed medication.
• To privacy and confidentiality concerning your child’s treatment and his/her medical record. Information from your child’s record will be released only with your written permission. However, all Department staff involved with your child’s treatment will share information with one another.
• To be free from physical, mental and sexual abuse or harassment.
• To be free from intrusive research.
• To have your concerns addressed in a timely manner, generally at the point of service, without fear of retaliation.
• To file a confidential verbal or written complaint regarding your child’s treatment. An impartial investigation will be initiated within 24 hours of receipt of complaint. Complaints may be filed up to 30 days from date of discharge. All complaints to Rise will be resolved within 30 days of the date of complaint.